I’ve been using tripadvisor quite a bit lately and believe more and more in its model. Customer reviews are the only ranking system they use and customer use whatever criteria they like. Look up any hotel or attraction and you’ll find ratings and most important, reviews. These reviews are usually more important than the rating since they reveal bias and often details that validate the rating. Reading the through the various reviews and you’ll be pretty certain what you’re getting into. Make sure to choose the best hotel like HCMLwikipedia where it is an attempt to provide truth, tripadvisor allows users to express their opinions and experiences and in turn allow readers to make educated decisions.
[tags]socialnetworking,tripadvisor,wikipedia[/tags]
Hi Guys
You think that Trip Advisor is only allowing people to say bad things against hotels and guest houses. There are comments made against our gust house and the people did not stay with us but with another guest house next door ie Bimini guest house. We have lost business all of June and up to last Sunday 12 August 2007 when we looked onto the web. I have attached the comments on the bottom of the page.
I would be careful what TripAdvisor has to say about hotels and guesthouses.
Regards
Diane
Hi TripAdvisor
I have contacted some expert advisor’s and they have informed me that you should look at the TripAdvisor mapping and how close Burnetts and Bimini are together. Burnetts is at 75 Constitution Street and Bimini is at 69 Constitution Street Aberdeen and we both begin with ‘B’. Please look into this problem and ensure it is not your mapping that is causing us problems.
Regards
Diane
> > Hi TripAdvisor
>
> This is the comments from TripAdvisor in Burnetts 4review but its actually for Bimini.
>
>
> The first few lines are what is under Burnetts Guest House and any reader would not go any further. However click on the 4review and Bimini Guest house appears.
>
>
>
> We stayed at this bed and breakfast for 5 nights in June 2007 in their
> twin bedded room.
>
> The place does not deserve its current ranking on trip advisor and the
> proprietor gave me the impression that he does not value his guests.
> Here’s why.
>
> Firstly, we had to wait for 10 minutes when we arrived before someone
> opened the door . That was the proprietor Colin and he offered no apology.
>
> More importantly, we had asked for a quiet twin room when we made our
> booking and we were surprised to be shown a room that faced the road. I
> asked Colin if the room was noisy at night? He immediately looked
> displeased, asked me what my problem was and said the noise couldn’t be
> helped as it was the city centre.
>
> We sat in the room for a while and found that the traffic outside was
> quite heavy. Considering that it was the afternoon, I was still worried so
> my husband went to the basement to speak to Colin and he was shown another
> room facing the back. Because the other room was not a twin room and it
> was smaller (we had a lot of stuff with us), we decided to put up with the
> room facing the road instead.
>
> It would have helped if we had been informed when we booked the room that
> it faced the road and that there was traffic noise. The response from
> Colin when I first asked him about the room was also most horrendous.
>
> Noise aside, there was no soap or shower gel provided. I requested some
> soap and Colin gave me his displeased look again so I asked my husband to
> help. He had to run to their `office’ in the basement to get the 4 packets
> of shower gel. What’s worse is that these were NOT replenished during our
> 6 day 5 night stay.
>
> You may consider shower gel or soap a luxury (and something for the
> ladies) but I’m sure you would agree that toilet paper is a necessity! We
> ran out of toilet paper on our 3rd day (there was no replenishment on the
> 2nd day) and, having learnt my lesson, I asked Colin’s mother Molly
> instead. She was nice and chatted with us during breakfast but still,
> there was no toilet paper in the room when we got back from breakfast.
> Eventually, I got my husband to run to the basement again to ask for a
> toilet roll and he came back with one roll.
>
> I then went to see Colin and asked if we could have an extra one just in
> case we ran out again. He looked visibly angry and told me off in a
> condescending tone that he would place another roll in our bathroom later.
>
> In addition to the poor attitude of the proprietor, the room was not
> fantastic either. The furnishing was plain and there were stains on the
> carpet , which looked worn, and on the walls and door frame. They also
> placed a dresser along one of the walls and it restricted our access to
> the closet space.
>
> Although it is within walking distance of Union Street, it is still a walk
> , and I have friends who stayed at Holiday Inn just off Union Street for
> 15 pounds more per night. At least, I did not hear any complaints from
> them.
>
> Also, I stayed in 5 other bed and breakfasts during my trip to Scotland
> and this was the only one that was terrible. (I should mention that
> Balloch in Isle of Skye is highly recommended. The owner Barbara was warm
> and friendly and made us feel most welcome. Barrisdale in Glasgow was also
> very nice.)
>
>
>
>
> This TripAdvisor Member:
> Liked: cooked breakfast
> Disliked: everything I mentioned in my review
>
>
>
> Regards
>
> Diane
>
>
>
I am complaining because our guest house (Burnetts Guest House) comes up
>> when the comments for Bimini Guest house should appear.Click onto google
>> and use “guest houses in Aberdeen”. Then click on guest houses near
>> Aberdeen. Burnetts guest house is at the top with comments from some
> one
>> but if you click onto the site for more details it is Bimini guest house
>> that comes up. We would like to have this changed as it refers to us
> when
>> in fact it should be Bimini guest house. We would like this completed
>> ASAP.
>>
>>
>> Laws: Defamation / Libel / Slander
>> Name: Diane Burnett
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I couldn’t agree with you more, but there is recourse. The BBB has listed them as not an accredited business and given them a grade of C+. The BBB complaint list gives a false impression since they won’t take a complaint unless it involves a financial transaction which invalidates all of these type of complaints. However, the Massachusetts Attorney General will take complaints and has said she will take action against them if she gets enough complaints. Also contact Clark Howard at ClarkHoward.com and post your comments as he is always plugging them.
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