A Tweet For Customer Service

Jan 22

A Tweet For Customer Service

While what I'm about to  share is pretty common place, i still find it fascinating largely because so many people and businesses haven't figured this out.  Friday I left for Florida. Delta lost my luggage. This is the first time I've ever had my luggage lost. According to stats, airlines are 99.5% effective in getting people their luggage to...

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Why you can’t explain twitter in 140 characters

Mar 08

Why you can’t explain twitter in 140 characters

I’ve identified myself as a closet twitterer. Like RSS, I have a hard time explaining twitter, so usually I don’t even try. I can’t articulate it. So when Common Craft came up with their latest video, some have seen it as being a great way to show others what twitter is all about. I don’t share that enthusiasm. Don’t get me wrong I think...

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More sharing goodness

Dec 17

More sharing goodness

From the “sharing continues” files, this just in, Google now shows my friends shared items, my “friends” are my Google Talk friends. I just want more friends is all. Also , I discovered that I can export my Jing captures to flickr. Sort of the Skitch for Windows alternative.  Unless there’s something else? Powered by...

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News Feed Zero

Aug 24

Taking a page out of Merlin Mann’s Inbox Zero presentation, I considered my news reader habits. I think they mirror Mann’s suggestion for getting your inbox to zero. Okay, I realize email is harder to get to zero. Feeds aren’t usually addressed to you and don’t ever require a response or action. However, I take my feeds personally in that...

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If you ain’t a feed, I don’t read

Jul 29

If you ain’t a feed, I don’t read

This post is part confession, part request, part exploration. The Confession: If you don’t blog but have some significant ideas, learning, teaching to share, I likely may not know about your or even follow your work. Which is to say that my RSS aggregator has become the primary means by which I learn. During my time at BLC, I was privileged to listen to Marco...

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Podcast 27 Demystifying RSS

May 03

This is my presentation from the TLT/IT Summit 2007 in Saskatoon. It was a great treat to meet Kelly and John whom I’ve conversed with online but was glad to meet in person. Here are the slides. (Embedding was not working) [tags]rss,tltsummit2007,shareski[/tags] Listen Now  Listen...

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