Diigo you have given me a headache

There’s been a recent uprise in Diigo. I have been aware of it for some time but haven’t seen any reason to use it. So a number of folks in my network have been raving about it and since they act as my filters, I thought I’d give it a go.

As I signed up, I was taken to a page that ask if I wanted to see if I had “friends already on Diigo”. I logged into my gmail account and it displayed quite a number of my contacts already on Diigo. I simply clicked Add to Friends. What I didn’t notice until it was too late, was that below this list was the list of all my contacts not on Diigo. By default all these contacts were checked and so now all my contacts received a request from me to join Diigo. This is in effect spam. Thanks a lot Diigo.

Diigo may be a great service and I’m sure it is but I have spent much of my day responding to emails from people who think I’ve spammed them…which I have. Here’s one in particular that I received from someone I don’t know well but have had the occasional encounter.

Although I appreciate the thought, I would prefer if you would not use my email address in this manner without my consent. I am very careful with my email address and who I give it to and your casual use of it in this manner, although seemingly innocent enough, may result in my address being added to lists that I am not comfortable with.

In the future, if you have something that you think I would be interested in please contact me directly. Thanks for respecting my wishes regarding this situation. TTYL.

Earlier, my father calls me wondering what he’s supposed to do. Sorry Dad for spamming you. Diigo adds this little tag at the end of their invitation:

We’re still working every day to improve Diigo. We hope you’ll like Diigo. We do. And, it’s only going to get better!

I’m rethinking this service. It may be petty but this just seems like a no-brainer. You have a simple thing to improve that I think you could have figured out from the beginning. Don’t check my entire contact list by default! I have a bad taste in my mouth and it’s going to take a lot to de-sour me.

To all my contacts….my apologies.

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  • Web 2.0 goes bad.

  • I too bit at the diigo bait. I found it to be frustrating and confusing. After several attempts at importing my delicious bookmarks over to diigo I finally gave up. It appears to me to be a great deal of good ideas with a terrible user interface. I will stick with the simplicity of delicious. No thank you diigo, I too have been left with a sour taste in my mouth. As a result I did do a little Spring Cleaning on my social network. It was both liberating and refreshing to “clean house” so to speak. Thanks for giving us a space to rant.

  • Posts like this always make me feel a bit better. Sometimes all the positivity about everything drives me a little crazy 🙂
    What you’ve described is a big reason why it’s taking me a long time to get into any of the web 2.0 stuff….. I guess I’m a control freak. Every time I sign up to another one of these things I’m worried that my email address is going to be consumed. However, my softly, softly approach means I’m probably not getting the best out of the applications I’m trying out.
    I’ve just dipped a toe into Diigo…..not sure how the water is yet though.
    Thanks for the post.

  • I’ve been pushing Diigo for a while now, and I really like it. Well, part of it. I haven’t sipped the Koolaide for the social bookmarking aspect, but the page highlighting and note-leaving can be an enormous tool for the teacher in the classroom. I sell the idea of the teacher assigning several web articles for the class to discuss. Teacher can leave notes on the page, in essence the directions that students would have lost had they been on paper. Students can read the teacher-highlighted sections, highlight their own, leave comments or simple quote the article in the classroom’s blog discussion. Aiding that interactivity that many learners need. (Recent eSchoolNews: http://tinyurl.com/2ylb4o.)

    I was growing uneasy with the rise of diigo’s social connection because I like the the other part so much more. Thanks for your post! (I follow you on Twitter and appreciate much of that as well.)

  • I hope you have received our two separate apologies by email. And I do understand the headache this has caused and would like to apologize most sincerely once again.

    I also want to make it clear publicly that it is not too fair to accuse Diigo a spammer and spread the bad words widely, when it was clearly a mis-operation on your part, albeit partly caused by our poor UI design here, which we will correct as soon as possible.

    Your public accusations of Diigo through this blog, twitter and other means have caused damage to Diigo’s reputation, and I would really appreciate you also publicize our response related to this incident.

  • Dean
    I too am one that often jumps. I tend to never check for contacts and here is my strategy. I join the site, uncheck all the “find my friend” options, and enter….friendless 🙂 I use the search feature and a few key names to see if they too use the site (shareski btw is one of them 😉
    If others are using, I give it a try…if not, I let it go…

    I am going to take this advice and add to my recent post about diigo. I am sorry you have had a bad experience. Maybe you will read through my post and give it a go. I think Diigo is VERY open to suggestions (yes this is one that should be a no-brainer) so pass it along, you may be surprised

  • Kathryn

    I too use Diigo as a bookmarking/notekeeping tool primarily. I’ve tried both it and del.icio.us and while I like the latter better for the social/sharing aspects, I prefer the former for the noting aspects. So I use Diigo with the simultaneous post to del.icio.us option enabled. Perhaps one day I’ll finally choose one over the other.

  • The continuous emails about Shelfari and Diigo are coming gaily. I figured what you said was happening. Yeah it does have that feel of spam. Oh well.

  • @Wade.

    While I agree that it was my fault due to your poor UI, it still seems to me that but not fixing this from the start, you’ve allowed a spam like event to occur. I can’t believe I’m the only one who fell victim to this.

  • New UI improvements will be updated very shortly. Stay tuned.

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  • Timely post. That mail-out spam would have annoyed me to. I had been hanging back re Diigo. Poor UI annoys me. A pet peeve of mine. Good to see that some of the Diigo principals have responded.

    Mike Dunlop makes a salient point. Perhaps I am getting old but the excessive positivity about this tool and that tool in some blogs annoys me. I am a little tired of the excessive use of bold font type and exclamation marks in some blogs to proclaim some ‘new’ tool. Lately it has been Diigo and Friendfeed. I think there is an inverse correlation between the number of exclamation marks a new tool receives throughout the education blogging environment and my willingness to give the tool a try.

    Sometimes the tools are not all that new and have escaped the attention of the majority of education bloggers until one of the old guard blogging elite drops a line about a tool on Twitter or their blog and all the acolytes jump on board and go into orgasmic delight about the world changing benefits of the ‘new’ tool.

    I see new teacher groups are being created on Diigo. I think that may be overkill given the Classroom 2.0 Ning and me.edu.au in Australia.

    Cheers,

    John

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  • Bah, humbug! You folks are just whining! (smile)

    A brief, tangental post at:
    http://tinyurl.com/36ng96

    Best wishes,
    Miguel Guhlin
    Around the Corner
    http://mguhlin.net

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  • I just posted a diagram of Diigo here…I’m sure others will improve on it or reconceptualize but it captures my thoughts so far:
    http://www.mguhlin.net/archives/2008/03/entry_6884.htm

    and, here’s a tutorial on batch editing your Diigo tags:
    http://www.mguhlin.net/archives/2008/03/entry_6887.htm

    Hoping it’s helpful to some,

    Miguel

  • Dave

    Shareski: “By default all these contacts were checked”
    Wade from Diigo: “it was clearly a mis-operation on your part”

    Honestly, I was siding with Diiigo until I saw the post from “Wade”. Wade, look, either Diigo ignored basic usability principles and respect for users in general by defaulting to checking those boxes, or somebody there just isn’t competent at web design/dev. Which is it?

    The feature, by itself, was unfortunate. Seeing the post by Wade, whether he’s actually from Diigo or not, made me think more about the whole situation. Mentions of Diigo will make me remember Wade’s words “it was clearly a mis-operation on your part”, since that does seem to gel with a company that would use opt-out instead of opt-in in this situation.

  • I jumped on the diigo train after a few days of the constant discussion and have been enjoying it immensely. I did, however, take the time really read things through before inviting anyone to join me. I have read the same things about Shelfari, and took the time to do the same with reading carefully before inviting. I do agree that the default should be opt-out, but thusfar, the benefits far outweigh this flaw. By the way, I was spammed in this manner through contacts of mine on Pageflakes and Naymez, but I don’t have bad feelings about those services. I think we all have different attitudes regarding email privacy and in the future, it would definitely benefit 2.0 services to think of this situation. All that said, I’m a diigo convert/evangelist 🙂 Still cross-posting to del.icio.us, though, as I have tags posted all over the web for certain resource lists. I hope you give this another try!

  • I’ve gone a little backwards on the whole social bookmarking thing – I had a del.icio.us account for a while, but it collected dust and ultimately got used less than the bookmarks feature in my browser. I’m now using the Foxmarks extension to share bookmarks between all my installations of Firefox. A little harder to get up and running than del.icio.us, but the bookmarks are where I expect them to be.

  • Ian,

    The power of social bookmarking is too great for me not to use a service like del.icio.us or diigo. In fact, as of now, I’m using diigo and using the automated feature to have them posted in both places.

    The RSS feed of my network’s bookmarks is a critical resource for me. I haven’t looked at how the RSS feature works in Diigo and also I’ve fine tuned my network in del.icio.us and would have to take the time to do so in Diigo. So for now, anyone of my power diigo users can see and use my bookmarks as well as my del.icio.us network.

    Don’t hide your bookmarks under a bushel, let them shine!

  • I started using Diigo this weekend seriously, and one of the first things I did was to accidentally send invites to everyone on my Gmail contact list.

    So, yes, you aren’t the only one to have done this, and I’m not a complete idiot, either. To the Diigo folks, remember that there are very few user errors that are not caused by design errors.

    Jared Steins last blog post..Video: Intro to OpenShare for Moodle

  • Grrrr

    A number of sites do this now. It’s terribly rude and irresponsible.

    I want you to find my friends who are using your service. In fact, it’s one of the things that Delicious is missing. But I do NOT want to contact everyone in my address book. What kind of person would ever want to do that??

  • >:(

    I signed up for Diigo and they still do it this way. Enabling every person in your contact list by default. It’s completely unacceptable.